Refund policy

Because every piece is printed on demand for you, we cannot accept returns for change of mind, wrong size ordered, or color preference. If your order arrives damaged, defective, or wrong — wrong design, wrong garment, wrong size shipped — contact us at collecttheunseen@gmail.com within 14 days of delivery with a photo, and we will replace it or refund it. Exchanges for size are handled case by case, and may require a new order, because each piece is made to order. Caps and embroidered pieces follow the same rule: defective or wrong orders are replaced or refunded, change-of-mind orders are not.